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30-Day Refurn Terms

Our goal is to offer you the best shipping options, no matter where you live.

Processing time: Generally we will ship your order within 1-2 business days after order confirmation.

TIPS: Due to Covid-19, shipments may be delayed. And the delivery information may be updated slowly or even temporarily no information. Please don't worry, we will do our best to urge FEDEX/UPS to help you get the goods as soon as possible.

Shipping time: 9-14 business days. Business days refer to Monday~Friday ( excludes Holidays), and the time zone is the Eastern Time Zone of the USA (GMT-5).

Shipping carrier: FedEx or UPS.

Shipping fee: Free shipping.

Shipping from: US Local warehouses.

Shipping area: the US only (excluding Hawaii, Alaska, P.O.Box, APO, FPO, and U.S. protectorates)

NOTE: No Taxes for Any Order

FAQs :
1. How to track the package?

You can log in www.17track.net and Check the status of your order so that you can track your order at any time.

2. How long does it take to ship?

The total delivery time is the sum of the processing time (1-2 business days) and the shipping time (9-14 business days).

Processing time is the time to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. It usually takes 1-2 business days.
Shipping time is the time between when your order has been shipped and delivered to you. It usually takes 9-14 business days.
Tips: Please note that due to the ongoing impacts of COVID-19, our shipping times have been longer than usual in some cases.

    3. What should I do if there is a serious delay with my shipment?

    Please contact our customer service to investigate. If it is confirmed there is an exception(i.e package lost)or delay will still last for a considerable time, we are responsible for a re-shipment or refund according to your preference.

    4. I ordered more than one item, Will they all be delivered at the same time?

    We will try our best to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

    5. Can I change the delivery address of my package?

    If the package hasn’t shipped, please feel free to contact us with your new delivery address. If the package is en route, we cannot change the shipment.

    Any other questions, please contact us at service@hommoo.com