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30-Day Refurn Terms

Frequently Asked Questions

Please click “ Track My Order” at the head of the website. You can also log in www.17track.net Check the status of your order so that you can track your order at any time.

Yes, you can certainly return your item and shipping is free for all eligible returns! Such as if you receive the wrong product, or the product is damaged during transportation. But if the reason is personally, the customer shall bear the freight when returning the product.

We have a 30-day return policy. You can get a full refund when you return your undamaged item(s) within 30 days. All items must meet the return conditions / requirements in order to be approved for return for credit.Please note that products must be returned in the original packaging and will not affect the second sale.
Step1. Contact customer service to obtain return qualification.
Step2. After obtaining the eligibility for return, send the item back to Hommoo according to the guide address.
Step3. Hommoo will complete the refund process within 48 hours after receiving your item.

Yes, it is safe, and we comply with the laws regarding privacy and security. You don’t need to worry about your privacy and security, we will not sell your information to any third party. When you check out, you will be redirected to a secure page supervised by a trusted organization. After checkout, Hommoo will not record your payment account number and password. For specific information, you can check “privacy policy” and “terms & condition”on this site, or contact us directly to inquire about related issues.
Email : service@hommoo.com

If the package is shipped and it is on the way, please contact the carrier to correct the delivery address. If the package hasn’t shipped, please feel free to contact us with your new delivery address.
Email : service@hommoo .com

It's better to take a video of the packaging when you receive the goods. If there’s something missing, please contact our customer service with relevant photos and we will send you the missing parts.

It's better to take a video of the packaging when you receive the goods. If there’s something broken, please contact our customer service with photos or video and we will follow your issue. (Note: The customer does not need to pay the postage when returning the broken product.)

If you still haven’t been received it, please write to us via service@hommoo.com with the order number and we will resolve it for you.

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