Customer care
Help & support
Good information. A little guidance. Support for your home.
A few helpful answers.
Where can I find delivery information?
See our shipping policy for available destinations, delivery terms and current guidance. Options and charges are confirmed at checkout.
How do returns work?
Review our return policy for eligibility and conditions. Please contact our team before sending an item back.
Where are the assembly instructions?
Look for the instructions supplied with your item. For help, contact us with the product name or order number.
What if my item arrives with a problem?
Contact our support team with your order number, product name and clear photos so we can explain the next steps.
More order and product questions
How long does delivery usually take?
Allow 1–2 business days for processing plus 9–14 business days in transit: approximately 10–16 business days in total. These are estimates. See our Shipping Policy for coverage and details.
Who pays return shipping?
You pay the actual return shipping cost for a change of mind, wrong size, or an item that does not fit. We explain the cost or estimate before arranging the return. For damage, defects, wrong items, or missing parts, we resolve the issue at no cost; if a return is needed, we provide a prepaid label or arrange collection. See our Return Policy.
What should I do about missing parts or assembly questions?
Email shopify-service@hommoo.com with your order number, product name, the part number from the instructions if available, and clear photos. Do not discard the packaging or send the item back before we confirm the next steps.
Can I cancel an order or change its address?
Contact us as soon as possible. Orders may be canceled before shipping or delivery has started. Address changes may not be possible once dispatched. We will check your order status and confirm what can be arranged.
Which payment methods can I use?
Use the options shown at checkout. See Payment Methods for payment and troubleshooting information.